Policies
AS A COURTESY, 48 HOURS PRIOR TO YOUR APPOINTMENT YOU WILL RECEIVE A CONFIRMATION TEXT THAT YOU WILL NEED TO REPLY “C” TO.
WE VALUE YOUR BUSINESS AND ASK THAT YOU RESPECT OUR SCHEDULING POLICIES. PLEASE NOTIFY US BY CALLING THE SALON AT 905-333-3030.
WE ASK YOU GIVE 24/48 HOURS ADVANCED NOTICE IS YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENTS.
CANCELLING OR NO SHOWING DAY OF MAY RESULT IN A NO SHOW FEE UPON REBOOKING NEXT APPOINTMENT
PLEASE ARRIVE ON TIME TO YOUR SCHEDULED APPOINTMENT. IF YOU ARE 15 MINUTES OR MORE LATE TO YOUR APPOINTMENT, WE MAY HAVE TO RESCHEDULE YOU DUE TO TIMING.
IN SOME CASES WE MAY HAVE TO SCALE BACK DURING YOUR APPOINTMENT TO STAY WITHIN OUR BOOKED TIMELINE.
WE DO NOT OFFER REFUNDS OF ANY KIND. IF FOR WHATEVER REASON YOU ARE UNHAPPY WITH YOUR SERVICE, PLEASE NOTIFY AHR WITHIN A WEEK OF YOUR APPOINTMENT AND THE STYLIST WHO PERFORMED YOUR ORIGINAL SERVICE CAN MAKE ADJUSTMENTS TO YOUR HAIR.
THERE WILL BE A CHARGE IF YOU SEE ANOTHER STYLIST FOR ADJUSTMENTS.
PRICING IS SUBJECT TO CHANGE DEPENDING ON LENGTH OF HAIR, THICKNESS OF HAIR, TIME REQUIRED OR PRODUCTS INVOLVED. FEEL FREE TO ASK YOUR STYLIST IF YOU WOULD LIKE A PRICE BREAKDOWN BEFORE STARTING YOUR APPOINTMENT OR BOOK A COMPLIMENTARY CONSULTATION PRIOR TO YOUR APPOINTMENT.
IF YOU HAVE A BUDGET YOU DO NOT WANT TO EXCEED, PLEASE LET YOUR STYLIST KNOW BEFOREHAND AND THEY CAN ALTER THE PLAN TO STICK WITHIN IT.
SOME COMPLEX OR CORRECTIVE COLOUR SERVICES MAY REQUIRE MULTIPLE VISITS TO ACHIEVE YOUR END GOAL. YOUR STYLIST WILL TELL YOU DIRECTLY IF YOUR GOAL CANNOT BE ACHIEVED IN ONE SITTING.
PLEASE FEEL FREE TO BRING YOUR DEVICE, TABLET, IPAD OR LAPTOP WITH YOU TO YOUR APPOINTMENT. WE KINDLY ASK THAT ALL DEVICES BE USED ON SILENT, OR WITH HEADPHONES TO ENSURE A RELAXING EXPERIENCE FOR ALL OF OUR CLIENTS.
