Policies
AS A COURTESY, 48 HOURS PRIOR TO YOUR APPOINTMENT YOU WILL RECEIVE A CONFIRMATION TEXT THAT YOU WILL NEED TO REPLY “C” TO.
CANCELLATION POLICY
We kindly ask for at least 24 hours' notice to cancel or reschedule an appointment.
A $50 deposit is required for all online bookings. Deposits are non-refundable. If you cancel or reschedule your appointment with proper notice, your $50 deposit will remain on your account as a credit toward a future appointment and will not be refunded.
Cancellations or rescheduling with less than 24 hours' notice, as well as no-shows, are subject to an additional cancellation fee of 50% of the scheduled service.
WE DO NOT OFFER REFUNDS. HOWEVER, YOUR SATISFACTION IS IMPORTANT TO US.
IF YOU'RE NOT FULLY HAPPY WITH YOUR SERVICE, PLEASE CONTACT US WITHIN 7 DAYS OF YOUR APPOINTMENT. THE ORIGIONAL STYLIST WHO PROVIDED YOUR SERVICE WILL GLADLY MAKE ANY NECESSARY ADJUSTMENTS to your hair.
IF YOU PREFER TO SEE A DIFFERENT STYLIS FOR THE ADJUSTMENT, AN ADDITIONAL CHARGE MAY APPLY.
PRICING MAY VARY BASED ON HAIR LENGTH,THICKNESS,TIME REQUIRED, AND THE AMOUNT OF PRODUCT USED. WE ALWAYS AIM FOR TRANSPARENCY--IF YOU'D LIKE A PRICE BREAKDOWN BEFORE YOUR APPOINTMENT BEGINS, JUST ASK YOUR STYLIST OR BOOK A COMPLIMENTARY CONSULTATION AHEAD OF TIME.
IF YOU HAVE A BUDGET IN MIND, PLEASE LET YOUR STYLIST KNOW BEFORE YOUR SERVICE STARTS. WE'RE HAPPY TO ADJUST THE PLAN TO FIT WITHIN IT.
SOME COMPLEX OR CORRECTIVE SERVICES MAY REQUIRE MULTIPLE SESSIONS TO SAFELY REACH YOUR HAIR GOALS. YOUR STYLIST WILL ALWAYS COMMUNICATE THIS CLEARLY TO YOU.
why we USE vISh: TO GIVE THE MOST ACCURATE AND FAIR PRICING, WE USE VISH-A SMART COLOUR TRACKING SYSTEM. VISH MEASURES THE EXACT AMOUNT OF COLOUR USED DURING YOUR APPOINTMENT, HELPING US REDUCE WASTE AND ENSURE YOU'RE ONLY CHARGED FOR WHATS NEEDED. IT ALSO HELPS US KEEP A RECORD OF YOUR CUSTOM FORMULAS SO WE CAN REPLICATE YOUR RESULTS EVERY TIME.
FEEL FREE TO BRING YOUR PHONE, TABLET, IPAD, OR LAPTOP TO YOUR APPOINTMENT -- WE WANT YOU TO BE COMFORTABLE DURING YOUR VISIT.
TO HELP MAINTAIN A CALM AND RELAXING ENVIRONMENT FOR EVERYONE, WE KINDLY ASK THAT DEVICES BE USED ON SILENT AND WITH HEADPHONES IF AUDIO IS REQUIRED.
THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION!
