Policies
AS A COURTESY, 48 HOURS PRIOR TO YOUR APPOINTMENT YOU WILL RECEIVE A CONFIRMATION TEXT THAT YOU WILL NEED TO REPLY “C” TO.
IF YOU NEED TO CANCEL OR RESCHEDULE, PLEASE CALL US AT 905-333-3030 AND PROVIDE 24 TO 48 HOURS' NOTICE. THIS ALLOWS US TO ACCOMODATE OTHER CLIENTS AND KEEP OUR SCHEDULE RUNNING SMOOTHLY.
SAME DAY CANCELATIONS OR NO-SHOWS MAY RESULT IN A FEE APPLIED AT THE TIME OF YOUR NEXT BOOKING.
PLEASE ARRIVE ON TIME FOR YOUR APPOINTMENT. IF YOUR ARE 15 MINUTES LATE OR MORE, WE MAY NEED TO RESCHEDULE YOUR SERVICE OR ADJUST IT TO FIT THE REMAINING TIME.
WE TRULY VALUE YOUR BUSINESS AND APPRECIATE YOUR UNDERSTANDING OF OUR SCHEDULING POLICIES.
THANK YOU FOR RESPECTING OUR TIME AS WE DO YOURS!
WE DO NOT OFFER REFUNDS. HOWEVER, YOUR SATISFACTION IS IMPORTANT TO US.
IF YOU'RE NOT FULLY HAPPY WITH YOUR SERVICE, PLEASE CONTACT US WITHIN 7 DAYS OF YOUR APPOINTMENT. THE ORIGIONAL STYLIST WHO PROVIDED YOUR SERVICE WILL GLADLY MAKE ANY NECESSARY ADJUSTMENTS.
IF YOU PREFER TO SEE A DIFFERENT STYLIS FOR THE ADJUSTMENT, AN ADDITIONAL CHARGE MAY APPLY.
PRICING MAY VARY BASED ON HAIR LENGTH,THICKNESS,TIME REQUIRED, AND THE AMOUNT OF PRODUCT USED. WE ALWAYS AIM FOR TRANSPARENCY--IF YOU'D LIKE A PRICE BREAKDOWN BEFORE YOUR APPOINTMENT BEGINS, JUST ASK YOUR STYLIST OR BOOK A COMPLIMENTARY CONSULTATION AHEAD OF TIME.
IF YOU HAVE A BUDGET IN MIND, PLEASE LET YOUR STYLIST KNOW BEFORE YOUR SERVICE STARTS. WE'RE HAPPY TO ADJUST THE PLAN TO FIT WITHIN IT.
SOME COMPLEX OR CORRECTIVE SERVICES MAY REQUIRE MULTIPLE SESSIONS TO SAFELY REACH YOUR HAIR GOALS. YOUR STYLIST WILL ALWAYS COMMUNICATE THIS CLEARLY TO YOU.
why we USE vISh: TO GIVE THE MOST ACCURATE AND FAIR PRICING, WE USE VISH-A SMART COLOUR TRACKING SYSTEM. VISH MEASURES THE EXACT AMOUNT OF COLOUR USED DURING YOUR APPOINTMENT, HELPING US REDUCE WASTE AND ENSURE YOU'RE ONLY CHARGED FOR WHATS NEEDED. IT ALSO HELPS US KEEP A RECORD OF YOUR CUSTOM FORMULAS SO WE CAN REPLICATE YOUR RESULTS EVERY TIME.
FEEL FREE TO BRING YOUR PHONE, TABLET, IPAD, OR LAPTOP TO YOUR APPOINTMENT -- WE WANT YOU TO BE COMFORTABLE DURING YOUR VISIT.
TO HELP MAINTAIN A CALM AND RELAXING ENVIRONMENT FOR EVERYONE, WE KINDLY ASK THAT DEVICES BE USED ON SILENT AND WITH HEADPHONES IF AUDIO IS REQUIRED.
THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION!
